Receive call from guest requesting to arrange dates to their open-dated package.
Assist guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation.
Provide complete and accurate information to guests on every telephone call.
Especially information about tour presentation, accommodations, premiums and promotions.
Handle situations with dissatisfied guests.
Receive calls from guests responding to direct mail, e-mail, and web advertising to sell dated and open-dated vacation packages.
Take the name and phone number of every guest that makes an inbound call and enter that information into the RCC system.
Assist management with special projects relating to customer service.
Ensure the privacy and security of confidential information about guests.
Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
Must be able to take Inbound calls for the entire shift with exception of assigned break times.
Must be able to sit and work at a desk and on the phone for extended periods of time.
Qualifications
Must have a High school/GED
Must be able to work a variable schedule, including evenings and weekends, based on call center needs.
Timeshare/hospitality background preferred
Strong sense of customer service with enthusiastic, energetic, and professional behavior.
Good organizational skills and detail orientated
Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills.
Must have excellent written and verbal communication skills.
Minimum of one year telemarketing experience preferably in a large Call Center environment.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience.
