Together, We Can.
A Concierge Activities Agent is responsible to check in guests while on vacation. You’ll use your outstanding customer service skills to:
Welcome our guests for check in
Sell tickets to enhance the guest experience while on vacation
Schedule:
8AM – 9PM, times may vary
Works weekends and holidays
Why Join Us?
- We are growing.
- We love our customers, and they love our products.
- We understand luxury travel and discerning clients.
- We have room for a passionate, customer obsessed team members.
How do we invest in you?
- You earn $16 per hour.
- You begin with comprehensive, engaging training on all processes.
- Work-life balance, our administrative assistants typically work no more than 40 hours weekly.
- Professional growth and career advancement is supported through a variety of development programs as well as opening new locations.
- Customizable benefits package including 401k match, variety of medical plans, dental, vision and tuition reimbursement!
- What you will be doing:
Welcome guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled. - Assist customers with making reservations to local area shows & attractions & general area information.
- Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
- Handle situations with dissatisfied guests and create resolutions.
- Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
- Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
- Assist management with special projects.
- Ensure the privacy and security of confidential information about guests.
You will do well in this position if you:
- Thrive on providing an incredible customer experience.
- Enjoy face to face interactions with customers and associates.
- Learn computer systems quickly.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
