Together, We Can.
As a New Member Journey (NMJ) Representative you would:
- Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
- Schedule a 14-day welcome call
- Sell a NMJ vacation and collect $49
- Schedule NMJ vacation dates within 31-120 days
- Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
- Entry input into systems of entrance
- Provide seamless handoff to Quality Assurance team member
- If applicable, call members to offer a NMJ vacation package
- Provide outstanding customer care when interacting with members and guests
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- Performs other related duties as assigned
The New Member Journey (NMJ) Representative is responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral.
- Comprehensive commission plan that offers outstanding earning potential including monthly and quarterly bonuses
- GO Hilton discounted hotel rates worldwide as low as $40 per night
- Medical, Dental, and Vision benefits including 401K
- Generous Vacation Time Off Program
- Paid Sick Time
- Employee stock purchase program – purchase shares at a discounted rate
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- And much more!
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Excellent and confident communication skills
- Basic vacation ownership product knowledge
- Resourceful
- Problem Solving
- System knowledge with Voice and Clarity
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Understands the importance of delivering exceptional customer care
- Timeshare sales and marketing
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
