There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. 

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Patrick Henry Square is Hiring an Executive Housekeeper

Position Statement:

The Executive Housekeeper directs and controls the entire Housekeeping operations within the resort, which includes the daily supervision of guest service and team member support. He or she will work with the Resort Leadership Team to develop and implement improvements to policies and operational systems in order to achieve outstanding service scores; maintain proper budget allocation to improve business sustainability; and identify opportunities that better equip the organization to achieve its established annual business goals.

Responsibilities:

• Develops and executes the strategic initiatives of the Housekeeping department and makes adjustments to the operations in order to meet the strategic goals and interests of Resort Operations. Develops clear goals and ensures policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations.
• Provides clear and concise direction to the housekeeping team through regularly scheduled department meetings and written documentation.
• Leads managers and housekeepers in completing their assigned duties.  Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolve issues and coordinates efforts with other departments as necessary to provide excellence in service. Ensures consistency in daily communication and monitors activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenue while meeting guest expectations.
• Maintains an accurate inventory of linen and operating supplies. Oversee uniform orders and ensures that proper procedures are followed to maintain an adequate supply. Ensures all laundry operations are within productivity standards. Ensures carpet and floor maintenance program is in compliance to standards. Ensure all assets of the department, equipment, supplies and storage are properly locked and secured.
• Hires, supervises, disciplines, and conducts training of housekeeping staff.  Performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation requests, performance management, etc. Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensure all departmental staff is working safely and in accordance with OSHA regulations. 
• Identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
• Adheres to all corporations required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Displays professionalism when dealing with contractors or suppliers to ensure a strong working relationship, compliance is adhered to and issues are handled in a timely manner.
• Develops and manages the financial spending of the operations as it relates to the established annual budget. Makes recommendations based on data to achieve financial sustainability and ensures effective reporting and forecasting of results in collaboration with the General Manager and Sr. Manager-Business Management
• Performs other related activities as required.

Qualifications

• High School Diploma or Equivalent
• At least 3-5 years of related experience required.
• 2+ years of experience in a management role required.
• Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Able to work flexible schedule, including nights, weekends, and holidays.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor’s Degree
• Hospitality experience preferred.
• 5-7 years of related experience.
• 4+ years of managerial experience preferred.
• Bilingual- skills a plus

Here’s why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.