Hilton Grand Vacations is now looking for a General Manager to join the team at Shenandoah Crossing!

Spanning over 1,000 acres with a scenic 60-acre lake, Shenandoah Crossing is a 281-unit resort offering a unique blend of countryside charm and outdoor adventure just beyond the Shenandoah Valley.

Guests enjoy a variety of accommodations, including cabins, townhomes, luxury yurts, and RV sites—all featuring modern amenities and inviting living spaces.

The resort delivers a full-service experience with pools, seasonal activities, onsite dining, a general store, and Sallie’s Stables for equestrian experiences. Scenic trails, family-friendly amenities, and year-round programming create an engaging environment for guests of all ages.

As General Manager, this role offers the opportunity to lead a dynamic resort operation with a strong focus on guest satisfaction, team development, financial performance, and operational excellence. 

Here’s why you will love it here: 

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being. 

Responsibilities include:

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
• Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
• Communicates continuously with the Homeowners Association(s) Board of Directors.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team. 
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.  
• Commitment and dedication to our people-first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.
• Assures compliance with labor laws and respects areas of responsibility. 
• Works closely with developer, homeowners’ association, project management and sales and marketing. 
• Other duties as assigned. 

Key Skills and qualifications: 

• Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
• Must possess excellent written and verbal communication skills.
• Strong financial acumen and expertise in labor control and productivity standards. 
• 5-7 years of prior General Manager experience. 
• 5 years of management experience in a comparable property. 
• LCAM, PCAM, or equivalent community association management certification preferred.
• BA/BS/Bachelor’s Degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.