Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will you be doing as a Team Member?

The Complex Recreation Director works with the Resort Leadership to ensure the overall supervision, coordination and implementation of guest activity programs and group recreation/leisure activity programs, pool activities, activities center and fitness center. The Complex Recreation Director operates with meaningful latitude in the supervision of the overall recreation program. Stays in sync with all state regulations to operate the activities center, fitness center, and to conduct recreational and pool activities. This position requires an adventurous spirit and love of the outdoors!

You are responsible for driving company success through performing the following tasks to the highest standards:

• Managing all aspects of staffing, programming, safety procedures, planning and implementing guest events to entertain our guests.
• Hiring, coaching, and providing direction and guidance in the recreation department.
• Delivering outstanding guest/owner service at all times.
• Collaborating with Resort Management to create an annual budget outlining all revenues and expenses for the fiscal year. Updating forecasts and justifying revenues and expenses monthly. Adhering to all cash handling procedures as designated by Standard Operating Procedures.
• Evaluating programs for effectiveness and participation and adapting programs as necessary. Continuously seeking new and exciting programs and ideas to improve, expand and maintain the overall program. Monitoring and evaluating recreation program content and preparing communication material (flyers, handouts, postings, etc.) to attract participants and promote program awareness and interest.
• Coordinating special functions with the Resort Manager, Guest Service Manager, and S&M Teams.
• Enhancing services by supervising pool activities, pools, and other activity common areas.
• Maintaining and ordering recreation supplies and inventory.
• Ensuring proper cleanliness and maintenance of all areas of responsibility to include but not limited to pools, pool decks, activities center, and fitness center.
• Resolving problems arising from owner/guest concerns with a commitment to satisfying every owner/guest.
• Performing other reasonable duties as requested by management.

What Are We Looking For:

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• At least 2 years of experience in Resort Recreation, Cruise Ship Entertainment, or Resort/Hospitality management, or 3-5 years of related experience.
• Ability to tolerate and work in outdoor temperatures and environments.
• Ability to react calmly and effectively in emergency situations.
• Demonstrates excellence in service quality standards that impact guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor is essential when handling upset guests and difficult situations.
• Valid Driver’s License.

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Experienced customer service professional
• Experience with entertainment programming in a fast-paced environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.