Together, We Can.
Why do Team Members Like Working for us?
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Competitive wage
- Paid Time Off (PTO) that allows for experience, rest, relaxation or recuperation.
- The industries top training in an upbeat environment
- All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan
- Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year
- And so much more.
Currently seeking team members who are passionate about building lasting vacation memories for owners/guests visiting our resort properties!
If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
As a Guest Services Coordinator, your daily tasks are as follows:
- Acquire Sales Executive (SE) attendance each morning for tour assignment purposes.
- Preparation of daily SE rotation and ensuring adjustments are made accurately following all line rules to ensure the integrity of the tour rules and rotation are maintained.
- Responsible for updating the system with tour information when assigning guests to Sales Executives according to the day’s rotation.
- Connect with guests at their scheduled tour time.
- Verify tour qualification of guests prior to SE assignment.
- Once the guest is reached and qualifications verified, the coordinator will walk them through the technical aspects of setting the members up for their tour. Ensuring the tour email is received, the tour platform has been accessed, and the guest’s camera is on and functioning.
- Once the guest is ready to tour, the coordinator will transfer them to the next available Sales Executive (SE) on rotation.
- Work with management to identify, research and tackle problems relating to guests, schedules, gifting, and tour modifications.
- Follows required script in greeting and walking guests through the tour setup process, while providing high level of customer service through warm welcome and guest happiness.
- Maintain the SE rotation accurately.
- Identifies and contacts the SE on point.
- Provides the SE with general information regarding the tour.
- Accountable for inputting information in system timely and accurately.
- Verify all computer input at the end of day including reporting of tour exception information with accuracy and timeliness.
- Make sure all essential reporting is received and distributed on time.
- Ensure virtual front desk is always covered.
- Participation in skills assessments for training and development will be required.
- Other duties as assigned.
Types of Candidates We’re Looking For:
- 1 or more years of experience in Hospitality/Customer Service
- Able to work a flexible schedule to include evenings, weekends, and holidays.
- Proficiency in Microsoft Office
- High School Diploma/ GED or equivalent experience
- Must reside in a state where HGV has approved Work from Home – Due to West Coast Operations, AZ, UT, TX, NV, HI preferred
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
