Guest Reception Representative

Job ID: 14883Area of Talent: SalesCategory: SalesLocation: Gatlinburg, TNDate Posted: 02/13/2026Property: MountainLoft Sales


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
 
 

Under general supervision, the Guest Reception Representative is responsible for greeting guests, checking in and qualifying scheduled tours, answering and directing incoming calls, analyzing reports for discrepancies, and supporting our Sales department. The Guest Reception Representative will always represent the company professionally, in both appearance and communication with guests and fellow associates.

 

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

  • Greet all guests in a warm and professional manner
  • Understand and follow all processes as outlined in your Guest Reception Representative training
  • Maintain a positive working relationship with Sales, Marketing, and Admin departments
  • Check in and qualify guests for sales presentation, assisting with any guest questions/concerns
  • Enter guest and tour data into computer system in a timely and proficient manner
  • Prepare tour gifting and complete numerous inventory checks throughout the day
  • Accurately assign guests to a Sales Representative in the order they arrive
  • Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
  • Analyze End of Day reports for discrepancies and make necessary corrections
  •  Additional duties as assigned

Qualifications – Requirements

  • High school diploma or equivalent
  • 1 year of general office experience
  • 1 year of customer service experience
  • Intermediate knowledge of MS Office applications
  • Must be willing to work weekends and travel between nearby sites
  • Days off – Wednesday and Thursday

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Benefits that support Team Member health and financial wellbeing.

  • Travel and hotel discounts for Team Members, family and friends.

  • A healthy work-life balance with PTO and flexible hours.

  • Team Member events that build camaraderie through fun activities.

  • An open-minded culture committed to diversity and inclusion.

  • Incentives for Team Members that exhibit excellence every day.

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