Together, We Can.
The Kenmore Club is a world-class resort and we are currently seeking an exceptionally talented individual to join our team as a Night Receptionist. This unique opportunity allows you to work on a 5 nights on/5 nights off basis, from 11pm to 8am. As part of the industry leader in holiday ownership, you will have access to a range of benefits, including use of the leisure club, perks at work membership, and discounted stays at other resorts.
Night Receptionist – Fixed Term
Job Responsibilities:
- Check in late arrivals and ensure a flawless experience for our guests
- Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard
- Take full responsibility for the smooth running of the Resort overnight, ensuring guest satisfaction at all times
- Provide world-class customer service throughout the guests’ stay, going above and beyond to exceed their expectations
- Perform night audit procedures and handle cash payments and float, strictly adhering to company standards
Skills and Experience Required to Fulfil the Role Include:
- Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
- Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
- Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
- Proficiency in computer skills, including knowledge of relevant software applications
- Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.
At The Kenmore Club, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
- Check in late arrivals and ensure a flawless experience for our guests
- Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard
- Take full responsibility for the smooth running of the Resort overnight, ensuring guest satisfaction at all times
- Provide world-class customer service throughout the guests’ stay, going above and beyond to exceed their expectations
- Perform night audit procedures and handle cash payments and float, strictly adhering to company standards
Skills and Experience Required to Fulfil the Role Include:
- Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
- Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
- Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
- Proficiency in computer skills, including knowledge of relevant software applications
- Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
