Together, We Can.
As a Reservations Support Specialist, your primary responsibility will be to provide support to both internal and external sales and service teams. This position assists in the acquisition of additional tour and room inventory, with a focus on maximizing inventory to meet and exceed tour budgets. Utilizing excellent communication, critical thinking, and organizational skills is a must.
Responsibilities:
- Handle an array of phone calls and written requests from internal departments, such as requests for checking availability, asking for additional hotel/resort or tour inventory, assistance with creating/changing packages.
- Use Salesforce to effectively record, track, and solve reservation requests/issues received from sales and servicing departments
- Ensure all guests have adequate accommodations in a timely manner by sending daily hotel manifests, following up on any missing or un-returned manifests, and completing reassignments to other comparable properties as needed
- Book, modify, and cancel reservations in various systems and online booking portals.
- Responsible for item maintenance, such as monitoring/opening/closing allotments, identifying missing records for costs and rates, updating item details, etc.
Compensation: $16.00 per hour
Schedule: Work shifts include evenings, weekends, and holidays (Monday through Sunday, 12:30pm-9pm). Two consecutive days off in the middle of the week.
**This is not a remote position**
Qualifications:
- High school diploma or equivalent (GED) required
- Strong written, verbal, and interpersonal communication skills
- Computer proficient
- Detail oriented, able to handle multiple projects, adhere to deadlines, exceptional problem solving and follow up skills
- Customer service, hospitality, data entry, and/or call center experience a plus
Benefits You Will Enjoy:
- Medical, Dental, Vision Insurance, and 401k match. For more, click here: Benefits
- Four weeks of Paid-Time Off
- Fun and fast paced environment
- Career advancement opportunities
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
