Together, We Can.
This role pays between $70,000-$75,000 on an annual basis.
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
As a Front Office Manager, you will be responsible for providing leadership and mentorship to front desk agents throughout the shift. Provides excellence in service while checking owners and guests to property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and our company Values is encouraged at all times.
- Accountable for the crafted and flawless movement of guests in and out of the resort providing outstanding levels of guest service through the guests stay. Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service.
- Act as Manager on Duty on occasion and respond to emergency calls. Ensure all guests/owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacation standards are being applied.
- Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel
- Responsible for training and direction of new department employees. Ensure all Front Office quality standards are complied with and that all policies and procedures are consistently applied. Work in conjunction with accounting to improve accuracy.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guests happiness
- Assist in the daily maintenance of room inventory status to achieve efficient levels of revenues while maintaining high levels of guest’s expectations. Strong skills in inventory management.
- Supervise the activities of the Front Office and ensure the timely completion of performance appraisals. Follows up on any team member issues that may arise.
- Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position. Carries out reasonable requests of management
Basic Qualifications:
- High School Diploma/GED
- 2 Years of Related Experience
- 2 years of supervisory experience required
- Ability to read, analyze and interpret documents.
- Ability to build and interpret business communications and reports. Minimally intermediate computer skills. At minimum basic mathematical skills.
- Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations. Excellent interpersonal and service skills.
- Ability to resolve conflict, think on their feet, influence and mentor others.
- Ability to work a flexible schedule
Preferred Qualifications:
- Bachelor’s Degree
- VOICE Certified
- 4 Years of Related Experience
- 4+ years of management experience.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
