Together, We Can.
The Supervisor, Call Transfer Vacation Sales oversees and provides leadership to their Call Transfer vacation sales team
and supports the Call Transfer department. The Supervisor’s sales team will take inbound calls that are transferred from
various sources to promote the company’s products; explain available vacation offers, qualifications, sales terms; and
answer all client questions appropriately and effectively in an attempt to sell vacations. The Supervisor will ensure that all
clients purchasing and sales process expectations are met and/or exceeded. Position is in charge of overseeing the daily
operations of their sales team; such as training, monitoring, coaching, counseling, call walking and working with senior
management. Will also work closely with the leaders of all other departments to achieve company goals. Focus will be
on sales conversion percentage by utilizing sales training and putting an emphasis on sales techniques and job
knowledge to exceed minimum standards. Ensure all team and department members adhere to company standards and
are professional and courteous at all times.
Supervisor the daily operations of the Call Transfer Division while maximizing vacation sales and call conversion
percentage
Train, monitor, counsel, and motivate agents while tracking attendance, schedule adherence and sales
performance
Develop and implement creative training methods to assure your team consistently exceeds performance
standards
Implement impromptu training sessions during times of low call volume to strengthen the sales agents.
Give direction to Team Leads and implement a daily game plan to the success of your team.
Review/generate reports daily and weekly team stats for agents, dialer stats on performance of associates with
an emphasis on work rules, policies, procedure, behavioral competencies and minimum standards.
Ensure that conversion percentage exceeds minimum standards
Requirements:
- High school diploma or equivalent
- Minimum 1-year call center supervisory experience, call transfer and/or timeshare knowledge a plus. At least 2 years’ experience in sales
- Strategic management, negotiation, management, excellent communication skills, productivity and performance management techniques. Budget experience, as well as quality management, strategic customer relationship.
MS Office suite. - Very strong sales technique, competency, strategic thinking, business oriented, results oriented, decision maker, self-directed and self-starter, assertive, creative, strong analysis, evaluation, and planning capabilities. Strong interpersonal relationship and communication skills to negotiate and obtain desired results, as well as to coach associates, present, and interact with all levels of management and vendors.
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
