Together, We Can.
Purpose:
The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.
Responsibilities:
- Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
- Maintain required levels of phone activity, contact percentages, and other key performance indicators.
- Legally, ethically, and confidentially handle any correspondence and/or payments received.
- Maintain detailed and organized support documentation related to the handling of any owner account.
- Assist all members of collections staff with daily processes and procedures when required
- Takes inbound telephone calls on all delinquent owners within their respective queues and makes outbound calls based on business needs.
- Provide excellent customer service to our owners and assist with delinquent Maintenance Fees, reservations, and other owner issues as needed.
- Continually works to keep delinquency and defaults low to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company
- Maintains accurate banking and customer information in systems of record.
Requirements:
- High School Diploma or Equivalent
- 3 years of collection experience.
- Basic collections policies and procedures, Knowledge of the Fair Debt Collection Practices Act, working knowledge of MS Office Suite.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
