Together, We Can.
At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and upbeat environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Every single day will be a new opportunity for you to improve the lives of our guests, reach your personal income goals and accelerate your career.
Come and explore a new career journey at Fairway Forest Resort! A career as a Front Desk Clerk ensures that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.
Why do Team Members Like Working for us?
- Competitive hourly pay
- Get your earned pay any time before payday through DailyPay*
- Medical, Dental, and Vision benefits starting on Day 1
- Generous Vacation Time Off Program
- Paid Sick Time
- A Team Member Travel Program that is expanded and outstanding and available to friends and relatives
- 401(k) program with company match
- Employee stock purchase program – purchase shares at a discounted rate
- Tuition reimbursement programs
- Internal Growth and Career Pathing
- And much more!
Schedule Details: We currently have availability for all shift hours. Our Front Desk operates from 7:00 a.m. to 10:00 p.m.
Responsibilities include:
- Input information into the computerized reservation system to update and maintain records. Accesses reservation system to settle unit availability and assists guests with reservations or changes as needed, maintaining HGV rental policies in an effort to improve inventory.
- Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes.
- Provides additional services by taking and holding packages, and delivering telephone and fax messages to owners, guests, and resort staff. Reviews encouraged check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Relays pertinent information to the oncoming shift.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Reports any unresolved problems with owners and guests to management.
- Assists other departments as needed and carries out other duties as assigned by management.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
- Professional office experience with strong written and verbal communication
- A courteous, professional demeanor and presentation need to prevail when handling upset guests and difficult situations.
- Ability to prioritize tasks and multitask in order to meet organization timeframes and requirements.
- 6 months of Customer Service Experience.
- High School Diploma or GED
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Front Desk/Guest Services Agent experience
- Cash/credit card transactions
- Resort Hospitality or related industry
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
