Together, We Can.
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect.
Here’s why you will love it here:
- Recognition Programs and Rewards
- A people-first culture
- Numerous learning and advancement opportunities
- And more!
The Coordinator Customer Service position will be responsible for data entry, clerical processes, and basic client correspondence regarding consumer complaints.
Responsibilities include:
- Review and enter complaints into the complaint management system (where appropriate) ensuring the information and complaint classification is entered correctly.
- Manage Portfolio Services email boxes and web queues to ensure all correspondence is handled in a timely manner.
- Log/track Owner correspondence received via mail, fax, email, web inquiry, and phone.
- Respond to basic inquiries and general customer service requests (primarily via email or mail).
- Maintain/update the information in the complaint management system, as well as the support documentation related to the handling of owner accounts.
- Accurately identify and categorize owner complaints and service requests, and route to appropriate teams for handling
- Utilize different software programs to notate accounts in which complaints or consumer correspondence has been received
- Handle Attorney Verification Requests
- Routinely check, log, and route departmental voicemails
- Legally, ethically, and confidentially handle any correspondence and/or payment information
- Assist all members of portfolio services staff with daily processes and procedures when required.
What are we looking for:
- High School Diploma/GED
- 0-3 Years related experience
- Organizational skills
- Proficient in Microsoft Software (Outlook, adobe, word, excel)
- Excellent written communication skills
- Project Management experience
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
