Together, We Can.
Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $37.50
- Medical, Dental, and Vision insurance from Day One
- Daily Pay*
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities… and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Additional Responsibilities Include:
- Creates and maintains team schedule for Manager approval.
- Maintains PTO requests and PTO calendar.
- Responsible to monitor, focus, and drive team engagement and maintain positive morale.
- Develops, coaches, and assists in training QA team on proper document procedures.
- Conducts trainings for QA teams and Sales.
- Manages QA Performance regarding KPIs.
- Generates reports and documents by using HGV software and system programs.
- Review documents for accuracy and coordinate with Contracts Processing office.
- Review real estate documents with clients.
- Answers owner’s questions and be prepared to overcome any objections.
- Notarizes documents and assist with the deeding process.
- Prepares business letters as needed to communicate HGV related information to clients.
- Ensures scheduled contract payments are processed or being followed up on.
- Reviews mail outs for accuracy prior to being uploaded to mobile notary service website.
- Reviews executed documents prior to being mailed back by mobile notary service.
- Assists with various projects and programs for QA dept.
What are we looking for….
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
- High school/GED
- Minimum of 2 years of experience in hospitality or customer service
- Minimum of 2 years of Quality Assurance experience in the vacation ownership industry
- 2-4 years of related experience
- Proficient with Microsoft Office including Word, Excel, and Outlook
- Flexible schedule
- BA/BS/Bachelor’s Degree
- 2+ years of management or supervisory experience
- Previous training and development experience
- Prior supervisory experience
- Experience in direct sales within the vacation ownership industry
- Fluency (reading/writing/speaking) in Japanese and business level English
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
