We seek team members passionate about building lasting vacation memories for guests visiting our resort properties! The position assists and supports the Room Attendants by ensuring that our guest rooms meet their high standards upon their arrival at our properties. You’ll also interact with our guests by delivering extra items to rooms.

What will I be doing

We provide excellent service to our guests and owners while staying at the resort! Promptly assisting guest inquiries and needs while following brand standards.

• Provide customer service to guests, including information about resort services, activities, and local attractions. Remove used and replace with new all linens, towels, and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency.
• Ensure all items delivered to the guest rooms are clean and in working order. Be a self-inspector by examining carpets, drapes, and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, and assist co-workers when requested.
• Work in a fast-paced and sometimes stressful environment, flexible with spontaneous guest demands.
• Identify and report preventative or maintenance issues in the public area or guest rooms.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, being ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement 

What are we looking for?

To fulfill this role optimally, you’ll need to possess the following minimum qualifications and experience:

• Practical verbal and written communication skills. Ability to communicate well with guests in English.
• Perform job functions with attention to detail, speed, and accuracy.
• Physically able to work from a ladder, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust, and noise.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Hospitality industry

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don’t hesitate to get in touch with us to request accommodation.