Together, We Can.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification!
Supervise the day to day operations of the Call Transfer Vacation advisors. Maximize package sales production through monitoring, side by side coaching, product knowledge coaching, and development. Maintain VPG levels through ensuring quality sales process enhancements. Track team production, attendance and schedule adherence. Rotate coverage on weekends and holidays as scheduled. Uphold and carry out all Hilton practices, policies and ethical standards.
Essential functions
- Coaching and developing front line Vacation Advisors
- Side by side and recorded call monitoring
- Tracking attendance, schedule adherence and sales performance at the team member level
- Work with other departments to ensure all package sales are within sales guidelines
Supportive functions
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Follow up on any system issues with TDI
- Verify room and tour availability as needed
- Confirm QA process has been followed as directed
- Handle PTO and schedule exception requests for team members
- Assist customer follow-up issues.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- 1 or more years of timeshare call center experience
- 1 year of Team Lead/Supervisory experience
Why do Team Members Like Working for us?
- HGV now offers Medical/Dental Benefits and many other on Day One!
- Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
