Receptionist

Job ID: ADM000703Area of Talent: CorporateCategory: Administrative & GeneralShift: Day JobLocation: Lancaster, EnglandDate Posted: 11/21/2024Property: DRI Thurnham Hall


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description

RESORT: Thurnham Hall

LOCATION: Thurnham, Lancaster, LA2 0DT

HOURS: 40 per week

SALARY: £11.77 per hour

Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! As a world-class resort, Thurnham Hall are dedicated to providing exceptional experiences for our members and guests. We are looking for a Receptionist to join the team working on a shift basis with a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.

Reporting to the Head of Reception, the main job duties will include, but are not limited to:

  • Check guests in and out of the accommodation dealing with any queries, complaints and requests they may have, handling cash and taking payments where appropriate
  • Answer the switchboard in a timely and professional manner
  • General administrative duties and daily banking
  • Be the first point of contact for all guests ensuring the expectations are met if not exceeded
  • General ad hoc duties as requested by your managers

Skills and experience required to fulfil the role include:

  • Previous experience in a similar role is advantageous
  • The ability to multi task and work under pressure
  • Excellent communication skills both written and verbal
  • The ability to work on your own initiative as well as part of a team
  • Have a ‘can do’ and positive approach
  • Must be computer literate

The role requires the successful candidates to work 40 hours per week, as per the departmental rota, including weekend and Bank Holiday work on a shift/rota basis. Own transport is required due to the location of the resort.

In return for your dedication and passion, we offer a range of exceptional benefits, including:

  • Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
  • Opportunity to earn referral bonuses through our referral program
  • Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
  • Access to our Employee Assistance Program (EAP), providing confidential support and guidance
  • Free parking, ensuring convenience and ease during your workday
  • Utilisation of our modern leisure facilities, promoting a healthy work-life balance
  • Uniform provided, ensuring a professional and polished appearance
  • Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
  • Perks at Work Membership, granting you access to discounts on various products and services

At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.

Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.

Qualifications

What are we looking for?
 
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Skills and experience required to fulfil the role include:

  • Previous experience in a similar role is advantageous
  • The ability to multi task and work under pressure
  • Excellent communication skills both written and verbal
  • The ability to work on your own initiative as well as part of a team
  • Have a ‘can do’ and positive approach
  • Must be computer literate
 
 
 
 

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Benefits that support Team Member health and financial wellbeing.

  • Travel and hotel discounts for Team Members, family and friends.

  • A healthy work-life balance with PTO and flexible hours.

  • Team Member events that build camaraderie through fun activities.

  • An open-minded culture committed to diversity and inclusion.

  • Incentives for Team Members that exhibit excellence every day.