Responsibilities include:

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
• Commited, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
• Communicates continuously with the Homeowners Association(s) Board of Directors.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Must demonstrate leadership skills and show capability in acquiring, developing, and retaining an engaged team.   
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.  
• Commitment and dedication to our people-first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.
• Assures compliance with labor laws and respects areas of responsibility. 
• Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership. 
• Other duties as assigned.