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The Mortgage Support Specialist is responsible for performing a variety of administrative tasks to ensure Portfolio Services tasks are completed in an effective and efficient manner. The Specialist will be acting as either the primary or backup individual responsible for the duties listed below and additional as needed by the department. All tasks and activities performed must adhere to Hilton Grand Vacations policies and procedures, and state and federal guidelines, exhibiting the highest levels of integrity and performance contributing to Company profitability and customer satisfaction.
- Provides support services to ensure efficiency and effectiveness within Portfolio Services
- The Mortgage Support Specialist will be responsible for but not limited to the below:
- Prepares loan lists for upload to Nordis’ FTP site and reviews them to be released for processing.
- Processes USPS returned mail as well as NCOA & CASS return reports.
- Prepares termination change forms making sure all information is accurate.
- Prepares and provides responses for third party companies as needed & Estoppel requests.
- In-office mail processing.
- Maintains updated contact information for Legal and Cease and Desist accounts.
- Assists with creation, processing, and auditing of Revision forms.
- May assist with the research and preparation of debt validation requests.
- As assigned, serves as a contact with other affiliated companies and document accounts accordingly.
- Monitor multiple team email inboxes to ensure responses are completed within the appropriate timeframe.
- Provides weekly and monthly reporting on different assigned tasks.
- Completes special projects as assigned by Manager, Supervisor, or Team Lead.
- Completes all required Company Trainings/Compliance courses as assigned.
- Adheres to Company Standards and maintains compliance with all policies and procedures.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Performs other related duties as assigned.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Strong computer skills with proficiency in Microsoft Outlook, Word, and Excel.
- Ability to create and modify documents in Adobe Pro.
- Knowledge of customer care and loan servicing policies and procedures.
- A detail-oriented team member with strong time management and organizational skills.
- Ability to multi-task, prioritize and communicate professionally with internal and external customers.
- Ability to drive results.
- Proficient understanding of call center terminology.
- Ability to accomplish goals with workforce diversities. 
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Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
