The purpose of this role is to promote and enforce standards for Sales Integrity which apply to all Sales and Marketing Team Members within the National Sales and Marketing division, including, but not limited to, In house Sales, Action Line, Call Centers, Direct Marketing, Quality Assurance and Direct Sales Operations. The role enforces what Hilton Grand Vacations (HGV) expects from its Sales Team Members in order to provide our guests with a hospitality-focused sales experience. More specifically, this will be accomplished through the following tasks: 
•    Investigate, summarize, and recommend solutions for resolving Sales Integrity concerns by gathering and analyzing information, applying relevant policies and past practices, and reaching conclusions while maintaining strict confidentiality.
•    Resolve routine and clearly defined Sales Integrity matters independently by applying established policies, procedures, and guidance; exercise professional judgment within defined parameters.
•    Own assigned case execution from intake through resolution for routine matters, including timely completion, accurate analysis, and appropriate documentation.
•    Identify when matters involve ambiguity, elevated risk, or potential precedent and escalate to the Senior Specialist for review prior to resolution.
•    Maintain required documentation within the case management system, including intake, investigative notes, supporting documents, and final reports or summaries; may assist Business Leadership with documentation as needed.
•    Support site leadership, HR, and Senior Team Members in executing opportunities that improve the Team Member experience and support continuous improvement in communication and practices.
•    Assist TMR Leadership by contributing to analyzing, diagnosing, and auditing Team Member programs, policies, and practices to sustain positive team member relations.
•    Work proactively with Leadership and Senior Team Members to surface trends, repeat issues, and observations related to Sales Integrity.
•    Participate in case reviews, shadow Senior Team Members, and seek feedback from Senior Team Members and the Manager to build judgment, analytical skills, and exposure to more complex matters.
•    Engage in ongoing learning and skill development related to investigative practices, documentation standards, and HR foundational topics, applying training, case reviews, and feedback to improve investigative quality, judgment, and consistency.
•    Build and maintain positive and productive working relationships with Team Members, HR Business Partners, Team Member Global Services, Senior Team Members, and Business Leadership to achieve business objectives.
•     Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
•    Complete all required Company training/compliance courses as assigned.
•    Adhere to Company standards and maintain compliance with all policies and procedures.
•    Performs other related duties as assigned.