Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Don’t miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success.

As a Seasonal Housekeeping Dispatcher at Laurel Crest Resort, a Hilton Vacation Club in Pigeon Forge, TN, you will help bring vacation dreams to life by supporting the Housekeeping Team. If you enjoy making people, feel welcome and being part of an outstanding team environment, this job is for you.

OPEN HOUSE INTERVIEWS – Check out our wonderful resort and meet our team!

When: Every Monday and Wednesday

Time: 10 am – 12 pm

Location: 2628 Laurel Crest, LN, Pigeon Forge, TN 37863

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more! 

As a Housekeeping Dispatcher you will assist in the following tasks:

• Assists management with daily job assignments for all team members.
• Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
• Answers departmental multi-line phones.
• Dispatches all guest requests to the units.
• Maintains room status and other pertinent information in computer system.
• Coordinates with front desk any discrepancies in room status.
• Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
• Assists with departmental inventories, and scheduling shifts for team members
• Dispatching and supervising guest services calls through paging and computer systems
• Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
• Supervise late checkouts, VIP, Outstanding, special request arrivals.
• Occasionally lift boxes of approximately 25lbs.
• Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position
• Other duties as assigned by management

What are we looking for?

• To fulfill this role successfully, you must possess the following minimum qualifications and experience:
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
• Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Basic digital literacy
• Related experience
• Bilingual (English and Spanish preferred)
• Basic memo writing and Microsoft Office skills (i.e. Excel, Word, PowerPoint and Outlook) 

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• High school/GED
• 2 + years of related experience
• Excellent computer skills

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s «America’s Greatest Workplaces for Parents & Families.» Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.