A Reception & Administration Assistant contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: 

•    Achieve positive outcomes from Guest queries in a timely and efficient manner
•    Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
•    Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
•    Demonstrate a high level of customer service at all times
•    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
•    Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
•    Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
•    Comply with hotel security, fire regulations and all health and safety legislation
•    Act in accordance with policies and procedures when working with front of house equipment and property management systems
•    Follow company brand standards
•    Assist other departments, as necessary