Together, We Can.
The Night Auditor serves as the resort’s overnight guest service lead and end‑of‑day revenue auditor. This role ensures a safe, welcoming lobby overnight, resolves guest needs, and completes all PMS close‑of‑day procedures, folio balancing, and financial reconciliations before the morning shift. The ideal person blends warm hospitality with rock‑solid attention to detail.
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
What will I be doing?
- Run end‑of‑day (EOD) close in the Property Management System)—post room, tax, packages, and incidentals.
- Balance and reconcile credit card batches and house accounts; resolve rate/folio variances.
- Review and post no‑shows, late check‑outs, and adjustments with proper authorization and documentation.
- Generate and distribute required management reports (e.g., Trial Balance, Manager’s Report, Revenue by Department, Forecast vs. Actual).
- Audit OTA/3rd‑party postings (rates/taxes/commissions) and note discrepancies for A/R follow‑up.
- Greet late arrivals; check‑in/check‑out, extend stays, re‑key rooms, and handle early‑departure requests.
- Answer phones, route calls/messages, log and resolve overnight requests and maintenance tickets.
- Prepare morning arrivals paperwork, breakfast/amenity counts, and VIP/early‑arrival notes for day shift.
- Monitor lobby and public areas for cleanliness, safety, and quiet enjoyment; enforce property policies tactfully.
What are we looking for?
Required
- Working knowledge of a PMS (OPERA/OnQ/Cloudbeds/Similar) and basic point‑of‑sale procedures.
- Strong numeracy, accuracy under pressure, and comfort with overnight shifts.
- Clear, calm communication; able to de‑escalate and make sound decisions independently.
Preferred
- Experience with credit card settlement and chargeback documentation.
- Proficiency with Excel/Google Sheets (lookups, pivots, formatting reports).
- 1+ year in hospitality front desk or accounting (or equivalent customer‑facing role with cash handling).
Education
High school diploma or GED required; hospitality or accounting coursework a plus.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
