Together, We Can.
This position oversees the day-to-day operations in the Loan Servicing department, creates/updates written procedures and work instructions, facilitates training, and assists in the compilation of data and reports regarding the performance of the receivables serviced by HGV. As the Portfolio Lead you will be supporting all facets of portfolio and loan servicing, which include payment processing and cancellation duties. You will be responsible for delegating functions and performing quality assurance for Portfolio / Payment Program Specialists. In addition, you must directly perform various job functions, which may include posting, adjusting, reconciling, researching and reporting on payments for our timeshare owners. You will also be responsible for cancelling contracts and loans and releasing the associated inventory in our proprietary systems.
- Delegates and reviews work to Specialists, providing constructive feedback and approvals as appropriate
- Charges and posts payment receivables
- Processes payment refunds, transfers and adjustments
- Reconciles payment postings to merchant accounts and proprietary systems
- Handles/responds to correspondence received via department email boxes
- Assigns and completes requests that are submitted by internal departments via our Customer Service Management (CSM) platform
- Oversee proper handling of contracts/loan cancelations requested internally and by other departments
- Runs existing reports and/or facilitates the creation of new reports utilized to perform duties
- Develops, updates and implements standard operating procedure guides per established policy
- Provides daily, weekly, and monthly totals for various activities to management
- Assists with end-user testing for new products, processes or enhancements
- Trains and cross-trains fellow team members on various functions
- Ensures compliance with reporting requirements and prepares audit samples
- Assists manager and supervisor with staff performance reviews
- Assigns and supervises special projects and ensures timely completion
- Identifies operational control points, weaknesses and risks
- Develops an acute understanding of the utilization of available technology and document process flows
- Adheres to Company standards and maintains compliance with all policies and procedures
- Performs other related duties as assigned/required
Required Qualifications:
- Ability to take initiative and effectively adapt to changes
- Highly proficient in Microsoft Word, Excel and Outlook
- Proficiency in time management; the ability to coordinate and prioritize
- Recognizes an emergency and takes appropriate action
- Detail oriented with a strong customer-based focus
- Excellent verbal and written communication skills
- Ability to interpret and create policies, procedures and manuals
- Ability to maintain balance of cordiality while enforcing department objectives
- Ability to work overtime and occasional weekends, as needed
Preferred Qualifications:
- Working knowledge of Clarity and NLS is preferred.
- Loan servicing / receivables experience
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
-
Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
-
Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
-
Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
-
Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
-
Incentivos para los miembros del equipo que demuestran excelencia todos los días.
The Queen City
Team Member Jessica G. takes us along for a fun weekend of Charlotte adventures — all thanks to some epic travel perks. Where to next?
The 15th Annual Women’s Build was one of the highlights of our month. We partnered with Habitat for Humanity Greater Orlando & Osceola County to work on a new home for a local Orlando family. As we continue volunteering with Habitat for Humanity, our commitment to uplifting women and strengthening communities worldwide continues to flourish. Until next time! 
We are beyond thrilled to announce that we've been awarded the USA Today Top Workplaces Award for the second year in a row! This incredible achievement is all thanks to our outstanding Team Members and the amazing collaborative work culture we have built together. Come join our team and see for yourself why we are one of the best places to work.
Click the link in our bio for more information. 
