Together, We Can.
Las Palmeras – We are excited to invite you to join our amazing team at Las Palmeras. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is on our culture of putting people first. Las Palmeras is located within walking distance to the Orange County Convention Center and adjacent to Universal’s new theme park, Epic Universe, currently in development. Our newly renovated 290 unit resort offers exciting employment opportunities and growth potential. Our resort has an outstanding opportunity to help our guests have a great time in creating wonderful vacation memories while developing our skills and grow in our career.
As a Housekeeping Dispatcher for the following tasks:
- Assists management with daily job assignments for all team members.
- Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
- Answers departmental multi-line phones.
- Dispatches all guest requests to the units.
- Maintains room status and other pertinent information in computer system.
- Coordinates with front desk any discrepancies in room status.
- Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
- Assists with departmental inventories, and scheduling shifts for team members
- Dispatching and supervising guest services calls through paging and computer systems
- Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
- Supervise late checkouts, VIP, Outstanding, special request arrivals.
- Occasionally lift boxes of approximately 25lbs.
- Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- Basic digital literacy
- Related experience
- Bilingual (English and Spanish preferred)
- Basic memo writing and Microsoft Office skills (i.e. Excel, Word, PowerPoint and Outlook)
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- High school/GED
- 2 + years of related experience
- Excellent computer skills
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
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We are beyond thrilled to announce that we've been awarded the USA Today Top Workplaces Award for the second year in a row! This incredible achievement is all thanks to our outstanding Team Members and the amazing collaborative work culture we have built together. Come join our team and see for yourself why we are one of the best places to work.
Click the link in our bio for more information. 
To cap off Black History Month, the B.E.A.T. TMRG came together with our Orlando Team Members to host a "Sit and Paint" Signature Event at a local Black-owned gallery, 
It was a fun opportunity to express creativity, connect with our community and spend time together outside our normal routines, all of which tie back to HGV's mission of celebrating individuality and inclusion.
