Together, We Can.
Discover a Grand Career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a complementary team that supports one another and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences.
As a New Member Journey Specialist, you would be responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral.
Key Responsibilities:
- Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
- Schedule a 14-day welcome call
- Sell a NMJ vacation and schedule vacation
- Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
- Provide seamless handoff to Quality Assurance team member
- If applicable, call members to offer a NMJ vacation package
- Provide outstanding customer care when interacting with members and guests
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- Performs other related duties as assigned
Why do Team Members Like Working for us?
- Driven Base Pay Plus Commission and Bonus
- Get your earned pay any time before payday through Daily Pay*
- Medical, Dental, and Vision benefits starting on Day One.
- Generous Vacation Time Off Program and Paid Sick Time.
- GO Hilton Discounted hotel rates worldwide!
- Tuition reimbursement programs.
- Recognition Programs and Rewards.
- Internal Growth and Career Pathing
Qualifications
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Excellent and confident communication skills
- Basic vacation ownership product knowledge
- Resourceful
- Problem Solving
- System knowledge with Voice and Clarity
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Understands the importance of delivering exceptional customer care
- Timeshare sales and marketing
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
-
Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
-
Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
-
Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
-
Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
-
Incentivos para los miembros del equipo que demuestran excelencia todos los días.
The Queen City
Team Member Jessica G. takes us along for a fun weekend of Charlotte adventures — all thanks to some epic travel perks. Where to next?
The 15th Annual Women’s Build was one of the highlights of our month. We partnered with Habitat for Humanity Greater Orlando & Osceola County to work on a new home for a local Orlando family. As we continue volunteering with Habitat for Humanity, our commitment to uplifting women and strengthening communities worldwide continues to flourish. Until next time! 
We are beyond thrilled to announce that we've been awarded the USA Today Top Workplaces Award for the second year in a row! This incredible achievement is all thanks to our outstanding Team Members and the amazing collaborative work culture we have built together. Come join our team and see for yourself why we are one of the best places to work.
Click the link in our bio for more information. 
