Together, We Can.
Come and experience the difference in working for a company that values each one of its employees! “Where You Belong” isn’t just a tagline – it’s a promise. Whether you’re starting your career or looking for your next opportunity, HGV is a place where your talent is valued, your growth is supported, and your work makes a real impact.
Why Join Us? Because It’s “Where You Belong”!
- Unparalleled Benefits & Travel Perks: Enjoy industry-leading benefits, travel discounts, and exclusive experiences at world-class resorts.
- A Culture of Belonging: Feel empowered in a welcoming, inclusive environment where teamwork and passion drive success.
- Endless Growth Opportunities: From mentorship programs to leadership training, we invest in your future.
The Director of Business Operations leads all aspects of operational and financial reporting, analysis, forecasting, and budgeting for Direct Sales operations. Responsibilities include preparing budgets, analyzing performance, and developing strategies with Sales and Marketing leadership. This role also involves managing the Direct Sales Quality Assurance Team and ensuring compliance with financial policies and procedures.
What will you be doing as a Team Member:
- Identify and implement cost-saving opportunities and efficiencies.
- Collaborate with operational teams to understand and support strategic and operational needs.
- Adapt quickly to market trends and opportunities to achieve company goals.
- Be flexible and responsive to new business needs and high-priority initiatives.
- Prioritize tasks effectively and maintain open communication about priorities and achievements.
- Ensure optimal performance of all sales and marketing processes.
- Keep marketing projects within budget and forecasted numbers.
- Provide accurate and timely financial forecasts and reports.
- Evaluate yearly efficiencies and trends to create accurate budgets.
- Monitor and track marketing performance metrics consistently.
- Continuously seek and find opportunities for performance and process improvements.
- Report market performance trends that impact production, costs, and financial goals.
- Collaborate with senior leaders to ensure effective compensation plans and their financial impact.
- Coordinate and enhance marketing operations and performance analytics.
- Ensure compliance with financial policies and maintain proper internal controls.
- Regularly audit sales and marketing reports for relevance and accuracy.
- Work closely with Accounting to ensure proper use of accounting methods and compliance.
- Justify and validate financial needs for capital expenditures.
- Attend and present at financial and executive meetings as needed.
- Provide financial information and support for month-end, quarter-end, and annual closings.
Qualifications:
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Bachelor’s Degree
- Minimum of 5 years’ of demonstrated ability working with senior executives
- At least 5 years of management and supervisory experience
- 8+ years of experience in business finance or business analysis
- 7+ years in a role focused on performance and process improvement opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
The Queen City
Team Member Jessica G. takes us along for a fun weekend of Charlotte adventures — all thanks to some epic travel perks. Where to next?
The 15th Annual Women’s Build was one of the highlights of our month. We partnered with Habitat for Humanity Greater Orlando & Osceola County to work on a new home for a local Orlando family. As we continue volunteering with Habitat for Humanity, our commitment to uplifting women and strengthening communities worldwide continues to flourish. Until next time! 
