Together, We Can.
Job Description:
The Welcome Center Agent shall greet all guests in a warm and friendly manner. Agents must verify with the guests their registration form is complete and accurate to ensure they meet the qualifications outlined in the DOP (Details of Participation) The agent is responsible for providing the guests with their hotel vouchers and proper directions to their hotel, the agent must be knowledgeable of the local Orlando area including all major and local attractions to provide the guests with accurate information to sale and up-sale area attraction tickets.
Schedule requirements:
Must be available to work various shifts. Monday – Sunday Welcome Center hours of operation: 7am-10pm. Must be available to work weekends and Holidays.
Responsibilities:
* Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times,
Rescheduling mini-vacation packages, cancelling mini-packages and Creating mini-vacation packages.
* Must reconcile tickets and bank inventory daily.
* Thorough knowledge of local area and major attractions is a must.
* Agents must perform confirmation calls for all pre-arrivals.
* Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time.
* Answer phones professionally and with-in 3 rings.
* And other assignments as requested by management.
MINIMUM QUALIFICATIONS (Skills, Knowledge, Ability, etc.)
The minimum qualifications are a high school diploma or equivalent. A minimum of one year experience in a fast-paced customer service, call center or face to face environment is required. The ability to speak fluently English and Spanish is a plus. Knowledge of the timeshare industry is a plus. Must be able to stand for long periods of time is required, strong interpersonal, verbal, and written communication skills required. Must demonstrate knowledge and working experience with MS Office, MS Outlook, MS Word, and MS Excel.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
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We are beyond thrilled to announce that we've been awarded the USA Today Top Workplaces Award for the second year in a row! This incredible achievement is all thanks to our outstanding Team Members and the amazing collaborative work culture we have built together. Come join our team and see for yourself why we are one of the best places to work.
Click the link in our bio for more information. 
To cap off Black History Month, the B.E.A.T. TMRG came together with our Orlando Team Members to host a "Sit and Paint" Signature Event at a local Black-owned gallery, 
It was a fun opportunity to express creativity, connect with our community and spend time together outside our normal routines, all of which tie back to HGV's mission of celebrating individuality and inclusion.
