Together, We Can.
Are you looking to join a premier Marketing team? This may be the perfect opportunity for you! We are looking for a strong leader to join our team!
This person will be responsible for related tasks and work independently with little or no supervision, while being proactive, resourceful and efficient, with a high level of integrity and confidentiality. This position leads the Dispatch and Fulfillment teams by providing support to the team on how to deliver exceptional levels of guest service both internally and externally as well as encourage a positive working environment at all times. This position will report directly to the Senior Marketing Manager, and is responsible for the recruiting/selection of talent, onboarding, training, performance management, mentor and counseling, scheduling and recognition. Partners with Sales & Marketing Management in order to ensure the Hilton core values of Hospitality are being maintained in all customer-facing interactions and between the Marketing teams. This position will lead by example and be willing and able to cover shifts.
Ensuring all shifts are covered daily, scheduling and task assignments. Monitors Team Members PTO requests, collaborates with Business Management, Tour Reception and Resort Operations teams. Tracks attendance of all Team Members, and communicates status of this to Business Management and respective department heads.
Supervise and maintain tour-booking audits to ensure compliance in tour coding, gifting, show rates and tour eligibility for In-House, Pre-Arrival, and IPC for Myrtle Beach. Same applies to the Point of Sale program.
Create and maintain reporting to perform performance coaching and cost reduction analysis using excel, Cognos, SharePoint and Voice.
Develop and maintain the East Region Marketing Support Training Program and materials.
Grow Marketing Support agents to empower decision making to increase retention and grow skill sets to better assist in career growth.
Work with Leadership to develop processes and policies that will assist in the growth of the business as well improve the team’s effectiveness and efficiencies.
Facilitate payroll administration: i.e., collection of timesheets, collection of missed punch forms, supervise overtime, and schedule adherence.
Handles and assists all systems on boarding for new hires of the Marketing Department. Requests systems access for all newly hired Sales Team Members (Windows, Chorus, Lobby, etc…) Coordinates and provides information to new employees including the ordering of business cards, name tags, sales material, new hire packet, etc
SharePoint Administration: Develops and documents SharePoint system and applications using appropriate editors. Develops sites using web designs, forms, templates and workflows. Works with the business to update content as needed. Develops and maintains file management system for internal documents and procedures. Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas. Monitors and reports on Intranet usage and performs other system monitoring and log analysis as needed. Manages user permissions, updating and revising as needed. Develops end-user technical documentation and training.
Maintains a positive working environment for all Team Members and abides by the HILTON values at all times.
Carries out reporting requests as deemed necessary by the Senior Marketing Manager.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
We are beyond thrilled to announce that we've been awarded the USA Today Top Workplaces Award for the second year in a row! This incredible achievement is all thanks to our outstanding Team Members and the amazing collaborative work culture we have built together. Come join our team and see for yourself why we are one of the best places to work.
Click the link in our bio for more information. 
To cap off Black History Month, the B.E.A.T. TMRG came together with our Orlando Team Members to host a "Sit and Paint" Signature Event at a local Black-owned gallery, 
It was a fun opportunity to express creativity, connect with our community and spend time together outside our normal routines, all of which tie back to HGV's mission of celebrating individuality and inclusion.
