Together, We Can.
- Responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.
- Provides customer/marketing services to all guests projecting a professional company image. After the guests check in you will conduct in room calls to owners, renters and exchanges to book them on a presentation if they were not captured at face to face at check in.
- Assists in the implementation and tracking of current bookable arrivals staying on property.
- Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
- Completes required paperwork accurately and completely for each tour and only booking tours into appropriate tour times available.
- Confirms appointments with guests to ensure tour reservations and maximize show rate.
- Distributes only HGV authorized information, collateral and materials. Maintains location operating standards.
- Reviews production reports and notifies manager of any challenges.
- Follows gifting procedures to ensure costs are met monthly.
- Contacts appropriate management with any guest issues.
- Invites and books non owners to come back and stay on a promotional package.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
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We enjoyed playing out on the range together in December and today, a few kids from this group had a chance to attend a Career Day at the 2025 Hilton Grand Vacations Tournament of Champions. We’re proud to support their growth and personal development through different hands-on opportunities and experiences such as this. 
