Control Room Operator

HGV Now Offers Day One Team Member Benefits!

Discover endless career opportunities with us at Elara, a Hilton Grand Vacations, Elara, where every day feels like a vacation! Elara offers a premier resort atmosphere with 1,200 guest rooms & suites (studio to 4-bedroom configurations) and world-class amenities. As part of our dedicated team, you’ll have the opportunity to delivery unparalleled hospitality experiences in the heart of the entertainment capital of the world.

Are you someone who enjoys protecting people? Then come be a part of our team to protect our owners/guest and Team members on our resort properties.

We are seeking a multifaceted, proactive individual who is self-motivated and confident in making independent decisions!

What will I be doing?

• Will be responsible for communications and all alarm systems
• Coordinates maintenance of new and existing life safety and security equipment to maintain the highest standards of Loss Prevention.
• Uses a moderately sophisticated console to receive calls from guests, vendors, and team members, etc. requiring assistance and dispatches Safety & Security team members to resolve situations.
• Appropriately details all emergencies and maintains logs of all requests.
• Accurately handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or Emergency Response personnel in order to calmly complete appropriate action.
• Assists guests that contact the desk to request assistance or ask a question. Makes service request calls to a variety of hotel departments.
• Coordinates all alarm panels and is leading all aspects of alarm monitoring and response as per SPIs.
• Calls for repair or maintenance of all security related equipment.
• Coordinates the notification of appropriate departments in the case of an emergency, guest service request, or any other situation, which requires dispatching of personnel to resolve or assist with the problem.
• Carries out reasonable requests of management; willing to “pitch-in” and help co- workers with their job duties and be an outstanding teammate.
• Provides outstanding guest/owner service at all times including answering inquiries, leading other employees, providing direction, and information for general problem solving.