Asst Manager Guest Services

This role pays between $75,000-$85,000 on an annual basis.

HGV Now Offers Day One Team Member Benefits!

What will I be doing?

The Asst Manager Guest Services assists and supports the Director of Guest Services in supervising Front Office operations, which includes the daily supervision of guest service and team member support. They will assist the Director of Guest Services to implement improvements to policies and operational systems in order to achieve outstanding service scores. They will be responsible for driving company success through performing the following tasks to the highest standards:

• Assists the Director of Guest Services with carrying out departmental goals and initiatives for the Front Office division. Tracks and monitors progress of goals and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations, and decision-making powers for goal achievement. Along with the Director of Guest Services ensures that department operates in compliance of organizational, business, and financial regulations.
• In the absence of the Director of Guest Services, leads the Front Office and Front Services teams, and supervises its functions, resources, and scheduling outputs including business and financial management, facilities, information and communications technology, and resources.
• Routinely monitors guest survey scores, requests and complaints, and resolution of issues as deemed necessary to provide excellence in service. Ensures consistency in daily communication, and monitors activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest’s expectations.
• Maintains human resource management practices that are carried out by team members which include performance management, and corrective action in partnership with the HR Business Partner. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of the Department.
• Assists Director of Guest Services in the maintenance of department onboarding schedule for all team members and Hilton Grand Vacations front office managers in partnership with the HR
• Assist Director of Guest Service in coordinating developmental plans for team members to ensure continued growth and success within the organization.
• Maintains relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
• Performs other related activities as required.
• Responsible for the Owners Lounge Inventory for Food and Beverage
• Act as Manager on Duty and respond to emergency calls
• Responsible for lost and found department

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!