Housekeeping Manager

The Housekeeping Manager is responsible for the daily execution of housekeeping duties and team member support within the housekeeping department. He or she will work with Executive Housekeeper to maintain a high level of guest satisfaction, cleanliness, and upkeep of rooms; identify opportunities that better equips the department to achieve its established business goals.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $65,000 – 70,000 annually
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities …and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Cultivates an environment of inclusion, teamwork, and outstanding guest service for all team members to follow
• Supervises assigned Guest Room Attendants and Public Area Attendants, leads their daily functions, resources, and scheduling outputs. Conducts daily briefings, and monitors team members to ensure all operating procedures are followed
• Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels. Performs written inspections on units as designated by management. Reports any missing unit items, or problems of quality to management and ensures corrective action is taken. Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
• Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest’s expectations
• Assists in the organization and maintenance of linen, supply, and other department inventories. Maintains clean and orderly back areas, guest and storage areas.
• Assists in the coordination and execution of deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
• Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc.
• Performs other related activities as required