Sr Specialist Member Engagement

Id. del empleo: CLU000640Área de talento: Call CenterCategoría: Call Center SupportTurno: Day JobUbicación: Las Vegas, NVFecha de publicación: 12/19/2024Hotel: DRI Center Crossing


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description

As a Sr Specialist Member Engagement at Hilton Grand Vacations, you’ll be part of a dynamic and supportive team dedicated to creating unforgettable member experiences, nurturing long-term connections, and minimizing attrition rates. This exciting role allows you to interact with members in a significant manner, encouraging dedication and ensuring happiness.

Essential Job Functions:

You will be hosting live virtual appointments with members/owners while being on camera or performing one-on-one customer education calls. Accurately and efficiently inputting appointment information and call results in applicable systems. Adhering to outbound calls related to social media posts as requested by the Social Media team. Along with the following:

•    Manage both inbound and outbound communications across a total of 9 different skills in addition to basic Club training, survey follow-up, and other outbound campaigns as assigned.
•    We research and resolve concerns and questions raised by members/owners.
•    Educate members and provide definitive, accurate account information along with the benefits of their membership/ownership.
•    Provide detailed information to members regarding their accounts.
•    Maintain compliance with all time-keeping and attendance policies.
•    Be accountable for all scheduled appointments/meetings.
•    Meet or exceed departmental expectations to be eligible for incentive programs.
•    Work a flexible schedule including nights, weekends, and holidays.
•    Promote a positive “can-do” attitude and work collaboratively as a great teammate.
•    Do you Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now?

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Requirement 1
  • Requirement 2
  • Requirement 3
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Preferred 1
  • Preferred 2
  • Preferred 3
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.

  • Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.

  • Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.

  • Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.

  • Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.

  • Incentivos para los miembros del equipo que demuestran excelencia todos los días.