Quality Assurance Specialist

Id. del empleo: QUA000148Área de talento: Call CenterCategoría: Call Center SupportTurno: Day JobUbicación: Panama City Beach, FLFecha de publicación: 12/18/2024Hotel: BXG Bayside


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description

What will I be doing?
As a Quality Assurance Specialist, you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
  • Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions
  • Review documents with owners/new owners and ensure signatures are obtained and consistent on all required lines
  • Reinforce the sale with a positive, enthusiastic presentation of the closing 
  • Answer questions in a confident, competent manner
  • Provide accurate information to owners
  • Ensure every owner confirmation interview is properly recorded
  • Prepare contract packages
  • Other administrative duties or special projects assigned

Qualifications

What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Professional and friendly demeanor
  • Excellent verbal and written communication skills
  • Ability to deal effectively with all levels of organization.
  • Good keyboarding and computer skills
  • Outstanding phone etiquette with the ability to multi-task
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Knowledge of Bluegreen product line, exchange affiliations, benefits, and basic sales training essentials
  • Previous customer service and sales experience.

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.

  • Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.

  • Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.

  • Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.

  • Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.

  • Incentivos para los miembros del equipo que demuestran excelencia todos los días.