Together, We Can.
The In-House Marketing Manager is responsible for overseeing the day-to-day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters, and exchangers).
- Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions
- Manage representative performance standards & penetration
- Design programs to increase tour flow during off-season months
- Maintain site penetration above approved levels without generating guest complaints
- Maintain tour and/or gifting costs below approved or budgeted levels
- Hold weekly meetings with all associates to address procedures, policies, issues, and programs
- Ensure weekly In-House reports are submitted to In House by set deadline
- Manage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly, and monthly reporting is accurate from both a Concierge and Financial standpoint
- Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
- Other duties as required.
What are we looking for….
Job Requirements:
- High School Diploma or equivalent
- One year of Timeshare, Management and Customer Service experience
- Concierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.
- Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
