Together, We Can.
In this position, you would be responsible for supervising all aspects of the New Member Journey, including, but not limited to, coaching, monitoring, and training, to increase efficiency and ensure outstanding customer service and first-level team support.
Additional Duties Include:
· Assist day-to-day department operations to ensure outstanding owner experiences
· Assist with achieving departmental objectives by contributing customer service information, understanding key performance indicators and strategic plans and reviews
· Understands new owner trends and determines system improvements
· Meets new owner financial objectives by forecasting requirements
· Plans, monitors, appraises, and reviews job contributions of new owner guides
· Assists with ongoing training and information sessions
· Accomplishes new owner guide human resource objectives by assisting with recruiting, selecting, training, and coaching associates
· Setting the precedent for excellence through leading by example, motivating, mentoring, and coaching
· Subject Matter Expert for dialer system/software; Optimize inbound/outbound call flow, speed, campaign setup, best practices, strategies, and campaign segmentation efficiencies
· Build and maintain strong relationships with internal and external business partners
· Reinforcement of standard operational procedures/manuals and call scripting
· Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
· Completes all required Company training/compliance courses as assigned.
· Adheres to Company standards and maintains compliance with all policies and procedures.
· Performs other related duties as assigned.
Why do Team Members Like Working for us?
- Driven base pay plus monthly performance incentives
- Get your earned pay any time before payday through DailyPay*
- Medical, Dental, and Vision benefits starting on Day One
- Generous Vacation Time Off Program and Paid Sick Time
- GO Hilton Discounted hotel rates worldwide
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- Call center/telemarketing
- Supervisory
- Campaign management
- Microsoft Office Suite
- Ability to work a variable schedule
- Proven track record in productivity and performance management of diverse teams of different functions, strategic business vision and planning, communication, techniques, quality management, adherence to corporate policies and procedures, and proficiency in common computer software e.g. MS Office Suite
- Experience leading a team of 20+ team members
- Self-directed, driven, strategic thinker with a dedication to success
- Articulated, tactful written and verbal communication skills to collaborate with all levels of the organization, including ability to participate in executive meetings and conduct executive presentations
- Ability to handle extensive amounts of information and tasks and to prioritize high-value tasks while focusing on a fast-paced, ever-changing marketing environment
- Results-oriented, with strong analysis, evaluation, and planning capabilities
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
