Together, We Can.
Work for a winning team that now offers Day One Benefits and Daily pay*
Are you looking for an exciting career opportunity in Las Vegas? Join our team at Polo Towers, located in the heart of the famous Las Vegas Strip. Our resort boasts 829 rooms, providing a comfortable and convenient place for our guests to rest after an action-packed day on the Strip. Plus, our rooftop pool, Fitness Center, and Spa add to our guests’ experience.
We are currently looking for a Front Office Manager to lead our team. This role involves managing, advising, and coordinating all front desk, reservations, night audit, telephone operations, bell, and concierge/club services functions to ensure exceptional owner and guest services. Don’t miss out on this opportunity to put your hospitality skills to work or learn and grow with us while advancing your career.
What will I be doing?
- Manage the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
- Ensure all guests/owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacation standards are being applied.
- Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. Reports any unresolved problems to the General Manager.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest’s happiness.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest’s expectations.
- Supervises payroll hours and reports.
- Runs key control procedures.
- Attends management meetings and conducts departmental meetings.
- May be required to perform other reasonable duties as requested by management.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Travel Discounts Program Discounted Hilton hotel rates worldwide: Our Go Hilton Team Member Travel Program offers deeply discounted rates. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Generous Paid Vacation Day Program and Paid Sick Days
- Employee stock purchase program.
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
What are we looking for?
- 6 months to 1 year of related experience
- Previous management or supervisory experience
- Direct Front Desk or Front Office operations experience in hospitality environment.
- College level reasoning, math, time management and negotiation skills.
- Prior cash handling and computer experience required.
- Ability to lead each field of the department independently.
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s «America’s Greatest Workplaces for Parents & Families.» Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
