Together, We Can.
Under general supervision, a Club Engagement Counselor will help engage member participation to foster long term connections helping to reduce our company’s recession rate.
This role will be responsible for educating members, answering member’s questions, and taking a part of retaining current members via one-on-one consultations and other engagement means.
- Hosting live virtual appointments with members being on camera.
- Researches and resolves concerns and questions raised by members, while educating members on the benefits of their membership/ownership.
- Provides information to members as it relates to their account and maintains compliance of all time keeping and attendance policies.
- Held accountable for all appointments/meetings that are set up.
- Must meet or exceed required departmental expectations to be eligible for incentive programs.
- Understanding multiple membership products and services brings a strong advantage for our customers.
- Must be able to work a flexible schedule including nights, weekends, and holidays.
- Can you demonstrate a strong ability to identify, analyze, and solve problems?
- Promotes a positive «can do» demeanor and works as a great teammate.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses as assigned.
- Performs other related duties as assigned.
- Our Mission and Values
- A people-first culture
- Internal growth opportunities
- Being part of an industry leader in the hospitality field
- Benefits include extended health & dental and vision coverage
- Short term and long term disability benefits
- Employee Assistance Program that supports your physical and mental well-being
- Wellness allowance
- Group RRSP
- Recognition Program and Rewards
- Team Member and Family Travel Program providing reduced hotel room rates!
- High school diploma or equivalent.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
