Manager Front Office

What will I be doing?

The Front Office Manager is accountable for the effortless and seamless movement of guests in and out of the resort, providing outstanding levels of guest service throughout the guests’ entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our service culture and always maintain this behavior towards our guests and team members.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $68,500 – $70,555 annually
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s «America’s Greatest Workplaces for Parents & Families.» Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members, and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members. 

Additional Responsibilities:

• Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources. Ensures the timely completion of team member work schedules, and performance appraisals. Maintains compliance with organizational, business, and financial regulations.
• Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest’s expectations.
• Monitors guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service.
• Maintains and performs department training program and onboarding schedule for new team members. Maintains a firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members. Coordinates the development of performance plans for team members to ensure their continued growth and success within the department.
• Maintains relationships, contracts, compliance, and interfaces issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled promptly.
• Communicates effectively in English in writing as well as verbally. Japanese language speaking skills not required but a plus
• Effectively and consistently meets all timelines for submitting work requested by the Director of Guest Services, Resort Directors, and General Manager
• Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained and with safety in mind. Participate in guest room inspections
• Performs other related activities as requested