Manager Front Office Night

• Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety.  
• Critical decision-making ability in the areas affecting the overall guest satisfaction, safety of the hotel, team members and guests.  
• Always providing outstanding interpersonal communication as position is the key liaison between all departments to ensure the proper levels of communication, teamwork, and encouragement. 
• Visible and interactive with guests/owners in all public areas to ensure the proper guest experience.  Routinely rotates through each area of the resort, assessing quality assurance measures (cleanliness, attentiveness of staff, lighting, safety). 
• Service and quality focused on owners/guests with any feedback, complaint, or disputes, providing immediate guest recovery solutions whenever possible.  Seeks proactive measures to resolve any potential guest issues or barriers in service.  Identify and consult with department management on suggestions for process improvements or guest service enhancements. 
• Builds strong rapport with 3rd shift team members; motivate, recognize, and reward those exemplifying exemplary levels of service. 
• Handles all 3rd shift guest issues and emergencies. 
• Flexibility within function, skilled in and able to relieve front desk and night audit staff when necessary.
• Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all HGV quality standards and policies are being met. 
• Ensures all VIP rooms are inspected before arrival.  Greets and escorts VIPs to their room/s. 
• Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are always followed. 
• Performs daily inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department. 
• Whenever a potential sell-out exists, employee will ensure that all vacant rooms are assigned to a Housekeeper for cleaning.  Coordinates all additional needs with the Guest Service Manager. 
• Carries out any reasonable request by management that he/she can perform. 
   

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!