Manager Front Office

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What Will I be Doing?

The Manager Front Office leads and coordinates all efforts of the front desk and night audit functions to ensure outstanding owner and guest services.

You are responsible for driving company success through performing the following tasks to the highest standards:

• Responds to owner and guests’ problems and oversees resolution.
• Ensures that a high standard of service is delivered in a friendly and personalized manner.
• Maintains a high level of transparency and contact amongst guests and owners.
• Anticipates guests’ needs and provides services that are beyond expectations.
• Use guests and owners’ insights to drive and guide the development of new offerings.
• Follow-through on stated goals and commitments
• Effective communication with key partners and leadership
• Ability to demonstrate role-modeling behavior through visible actions.
• Exhibits direct integrity and support to team members, corporate leaders, owners and guests.
• Empowers Team Members to be partners in the achievement of stated goals.
• Ability to identify and exhibit motivational behavior in alignment with central initiatives.
• Invites input and ownership
• Create a positive and motivating working environment.
• Readily adapts personal, interpersonal, and leadership behavior to address challenges appropriately.
• Can use situational awareness to adapt and adjust to fit the needs of the moment
• Handles and accounts for the accurate collection of monies due to the property.
• Runs night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
• Ensures the provision of special services to owners and guests.
• Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, labor utilization and recognition.
• Ensures team members fully understand performance standards, uniforms and appearance standards.
• Conducts departmental meetings.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
• Assists with owner and guest activities and recreation as required by management. Manages key control procedures.
• Conveys clear performance expectations and follows up consistently.
• May be required to do other duties and special projects as assigned by the Assistant General Manager or General Manager.
• Promotes and Coordinates full usage of the Synergy and Kipsu platforms
• Manages daily transactions of the Grab & Go retail operation and coordinates daily audits and EOM reports to ensure proper operation and expectation of the retail center