Together, We Can.
A Sales Gallery Team Lead supervises the Sales Gallery Team to ensure a hospitable, positive and productive environment for our tour guests and Sales team! The Team Lead provides training and support to the Sales Gallery Front Desk team on how to provide the highest level of customer service with all guests at the gallery! This individual represents the Hilton Grand Vacations brand in a positive demeanor and demonstrates our Spirit of Service and behavior at all times when working with both internal and external customers.
Additional Responsibilities:
- Supervises Sales Gallery Team Members’ tasks which include greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
- Monitors and maintains opening/closing of the Sales Gallery and assists the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk. Monitors and directs incoming telephone calls to the accurate recipient. Assists with ensuring all shifts are covered on a daily basis.
- Assists with gifting preparation and administration. Responsible for maintaining a cash and voucher bank, and partnering with to reconcile weekly Manager. Responsible for requesting replenishments as needed and managing the inventory for each Team Member, and reporting any discrepancies. Assists in managing the total inventory stock, including ordering and distribution to Sales Gallery Team Members.
- Assists with interviewing Team Members. Actively trains Sales Gallery Team Members 1:1 during their onboarding process. Cross trains all new hire Team Members with Sales Gallery Desk procedures and policies, with emphasis on new Team Member training and development within the existing team.
- Assists in handling owner/guest service issues that may arise and determines resolution and follow-up actions as needed. Reports any unsolved problems or raised issues to Manager.
- Works with Business Manager on Team Member performance and development plans.
- Liaison with Hospitality, Sales and Marketing Leadership to communicate day to day operational issues, and be the acting Manager on duty (MOD) when the Business Manager is not available.
- May be required to help with additional duties and special projects as assigned by Management.
What are we looking for?
Required Qualifications:
- High School Diploma
- 3+ years experience in Operations, Front Desk, or Reservations in a hospitality capacity
- Previous training experience
- Ability to work a flexible schedule including weekends
- Effectively communicate both written and verbal and the ability to comprehend simple instructions and short correspondence.
- Strong dedication to the consistent delivery of quality guest service
Preferred Qualifications:
- Bachelors Degree
- Previous experience with CHORUS and VOICE systems
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
